Industry
Every service call guided, even when the technician works alone
Skill Reality puts the service procedure in the technician's line of sight on smart glasses and wearables, brings in a remote expert when a job needs one, and leaves a time-stamped record of the work.
Record the suction pressure
Hold the gauge in view.
Verified · 13:22:08
The challenge
Where service work loses time and detail
Technicians work alone
Most calls are one technician at one site. When the job is unfamiliar, the options are a phone call, a manual or a return visit.
Every site is different
Equipment models, ages and layouts change from building to building. Procedures written for the general case leave gaps at the unit.
Service records are thin
Work orders close with a short note and a signature. When a unit fails again, there is little detail on what was checked last time.
Experience is retiring
Senior technicians carry knowledge that is not in the manual. New hires need time on calls before they can work alone.
How Skill Reality fits
The procedure and the expert go with the technician
Service procedures are authored once in Forge and shown step by step in the line of sight. The camera checks the steps you mark critical. When a job needs help, a remote expert joins and sees what the technician sees. Every step of the visit is time-stamped.
- Step-by-step service procedures, hands-free on the roof or in the plant room
- Readings and checks captured by camera at the steps you mark critical
- A remote expert joins from a browser and sees the technician's view
- A time-stamped record of each visit, step by step
- New technicians guided through jobs they have not done before