Use case
Remote expert assist
The expert sees what the technician sees, annotates the view with step callouts, and the completed steps are logged as part of the work record.
Maintenance lead is viewing your camera
Point at the seal on the filler head.
The job to be done
When a technician encounters an unusual fault or an unfamiliar procedure, they need expert guidance immediately. Calling an expert on a phone means one hand off the equipment and a conversation based on verbal description alone. The expert cannot see the problem. Skill Reality connects the expert to the technician's glasses camera so guidance arrives in the technician's line of sight, both hands stay on the work, and the session is logged as part of the work record.
Before and after Skill Reality
Without Skill Reality
- Technician calls the expert by phone, one hand off the equipment
- Expert guides the technician based on verbal description alone
- Miscommunication leads to repeated callouts for the same fault
- Session has no record: what was done, when, and by whom
- Expert time is consumed by calls that could be resolved faster with visual context
With Skill Reality
- Technician initiates a remote session through the glasses, hands free
- Expert sees the live camera feed and annotates the technician's view
- Step callouts appear in the technician's line of sight in real time
- Completed steps are logged as part of the work record
- First-call resolution rate improves because the expert has real visual context
How Skill Reality helps
Connect, guide, and record in a single session
01. Technician initiates a remote session through the glasses
With a hands-free command, the technician opens a remote session. The expert receives a notification and joins the live camera feed. No phone required, no hand leaves the equipment. Supervisors can join remote expert calls from Teams.
02. Expert annotates the view with step callouts
The expert sees the equipment through the technician's glasses camera and draws annotations directly on the view. Step callouts, arrows, and labels appear in the technician's line of sight in real time.
03. Completed steps are logged as part of the work record
Each step confirmed during the session is logged with the technician's ID, the expert's ID, and a timestamp. The session record is attached to the work order automatically.
Who benefits
The right outcome for every role
- Field technicianExpert guidance arrives in the line of sight, both hands stay on the equipment
- Remote expertReal visual context through the camera makes guidance faster and more accurate
- Maintenance managerA complete work record for every remote assist session, with timestamps and step confirmations
What we measure
- First-call resolution rate improvement
- Reduction in average call duration
- Reduction in repeat callout rate for the same fault